8/3/2023 0 Comments Sun life insurance dental![]() I regularly checked in to Sunlife to see if anything had happened, and one day there it was, my balance had suddenly been reduced the amount of the transfer, with zero warning or even an explanation from Sunlife. ![]() The last communication was June 5th, and until July 20th neither my bank balance nor Sunlife balance was altered. I finally learned that I had provided the wrong account number (savings, not chequing), and knowing that, I quickly provided the correct account number and was told the transfer would be done soon. A comedy of errors occured, with me having to do all of the legwork to find the root of the problem, despite the surly service reps and slow response time. ![]() ![]() With no explanation, they informed me my payment wasn't received, and the transfer would be reversed. A small hiccup and easily remedied, unless you work at Sunlife. I was attempting to transfer a lump sum deposit from my bank (as opposed to payroll deduction, etc.), and admittedly provided the wrong account number (though I didn't know it at that point), yet somehow the money appeared in my Sunlife balance, without being removed from my bank account. My complaint is with the investing arm of Sunlife Financial. ![]()
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